Savitri, Amalia Eva (2025) PERAN FREIGHT FORWARDER DALAM KEGIATAN EKSPOR IMPOR BARANG (STUDI KASUS : PT LINI TRANS SEJAHTERA JAKARTA). Diploma thesis, POLITEKNIK TRANSPORTASI DARAT BALI.
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Abstract
Penelitian ini dilatarbelakangi oleh persoalan dalam alur pengisian dokumen ekspor
impor di PT Lini Trans Sejahtera Jakarta yang belum sepenuhnya berjalan secara
efisien. Tujuan dari penelitian ini adalah untuk mengetahui alur pengisian dokumen
serta mengidentifikasi permasalahan yang terjadi dalam proses tersebut, serta
menganalisis peran PT Lini Trans Sejahtera Jakarta sebagai perusahaan freight
forwarder dalam mendukung kegiatan logistik domestik dan ekspor impor.
Penelitian ini menggunakan pendekatan deskriptif kualitatif dengan metode studi
kasus. Teknik pengumpulan data dilakukan melalui wawancara mendalam dengan
dua narasumber, yaitu staf operasional domestik dan ekspor impor, serta observasi
langsung terhadap kegiatan operasional perusahaan. Analisis dilakukan
menggunakan pendekatan analisis tematik model Braun & Clarke. Hasil penelitian
menunjukkan bahwa peran PT Lini Trans Sejahtera Jakarta sebagai freight
forwarder lebih menonjol dalam kegiatan logistik domestik dibandingkan kegiatan
ekspor impor masih bersifat insidental. Berdasarkan aktivitasnya yang dijalankan,
perusahaan berperan sebagai penyedia layanan logistik pihak ketiga (Third Party
Logistics/3PL)
Kata kunci : Freight forwarder, logistik domestik, ekspor impor, alur dokumen
| Item Type: | Thesis (Diploma) |
|---|---|
| Contributors: | Contribution Name Email Teacher NAVIANTI, S.Si.,M.Si, DYNES RIZKY UNSPECIFIED Teacher SADRI, S.T.,M.Sc, PUTU DIVA ARIESTHANA UNSPECIFIED |
| Uncontrolled Keywords: | This research is motivated by issues in the document processing flow of export and import activities at PT Lini Trans Sejahtera Jakarta, which has not yet run efficiently. The purpose of this study is to examine the document processing flow and identify the problems that occur within it, as well as to analyze the role of PT Lini Trans Sejahtera Jakarta as a freight forwarder in supporting domestic and international logistics activities. This research uses a qualitative approach with a case study method. Data were collected through in-depth interviews with two informants—staff from domestic operations and export-import units—as well as direct observation of the company’s logistics activities. Data were analyzed using thematic analysis based on the Braun & Clarke model. The results show that the role of PT Lini Trans Sejahtera Jakarta as a freight forwarder is more prominent in domestic logistics activities, while export-import activities remain incidental. Based on the activities carried out, the company plays a role as a Third Party Logistics (3PL) service provider. Keywords : Freight forwarder, domestic logistics, export-import, document processing |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Depositing User: | - Poltrada Bali Kemenhub |
| Date Deposited: | 29 Oct 2025 01:17 |
| Last Modified: | 29 Oct 2025 01:17 |
| URI: | https://digilib.poltradabali.ac.id/id/eprint/446 |
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