ASTAWIDYA, I KOMANG (2025) SISTEM ANTRIAN DENGAN PEMANGGILAN SUARA BERBASIS WEBSITE DI SEKSI PENGUJIAN KENDARAAN BERMOTOR KOTA MOJOKERTO. Diploma thesis, POLITEKNIK TRANSPORTASI DARAT BALI.
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Abstract
Penelitian ini bertujuan untuk membuat sistem antrian dengan pemanggilan
suara berbasis website pada Seksi Pengujian Kendaraan Bermotor Kota Mojokerto.
Permasalahan yang dihadapi adalah ketidakteraturan antrian, keterlambatan
pemanggilan dan beban kerja petugas akibat proses manual. Sistem ini dirancang
menggunakan metode Research and Development (R&D) dengan model ADDIE
dan dibangun menggunakan laravel, MySQL serta teknologi Web Speech API (Text
to Speech). Sistem diuji melalui pengujian Black Box Testing dan evaluasi System
Usability Scale (SUS) serta kuesioner kualitas suara. Hasil penelitian ini
menunjukkan bahwa sistem dapat berfungsi dengan baik dalam mencetak nomor
antrian, melakukan pemanggilan suara dan menyimpan data secara terstruktur.
Tingkat usabilitas sistem berdasarkan skor SUS mencapai 88,33 yang tergolong
kategori excellent. Selain itu, evaluasi kualitas suara menunjukkan bahwa suara
pemanggilan terdengar jelas oleh pengguna layanan. Sistem mampu meningkatkan
efisiensi waktu pelayanan serta mendukung transformasi digital pelayanan publik
di sektor transportasi.
Kata kunci : Antrian online, pemanggilan suara, sistem berbasis web, efisiensi
waktu.
| Item Type: | Thesis (Diploma) |
|---|---|
| Contributors: | Contribution Name Email Thesis advisor FITASARI, S.T.,M.Si, YUSIME UNSPECIFIED Thesis advisor NITIYASA, . ST,. M.T., I GUSTI BAGUS EKA UNSPECIFIED |
| Uncontrolled Keywords: | This study aims to develop a voice-based queue calling system integrated into a website for the Vehicle Inspection Division of Mojokerto City. The problems addressed include disorganized queues, delays in calling, and increased workload for officers due to manual processes. The system was designed using the Research and Development (R&D) method with the ADDIE model and was built using Laravel, MySQL, and Web Speech API (Text to Speech) technology. The system was tested through Black Box Testing and evaluated using the System Usability Scale (SUS) and a voice quality questionnaire. The results show that the system performs well in printing queue numbers, making voice calls, and storing data in a structured manner. The system's usability level, based on the SUS score, reached 88.33, which falls into the 'Excellent' category. Additionally, the voice quality evaluation showed that the call voice was clearly heard by service users. The system successfully improved service time efficiency and supported the digital transformation of public services in the transportation sector. Keywords : Online queuing, voice calling, web-based system, time efficiency |
| Subjects: | T Technology > T Technology (General) |
| Depositing User: | - Poltrada Bali Kemenhub |
| Date Deposited: | 13 Aug 2025 06:45 |
| Last Modified: | 13 Aug 2025 06:45 |
| URI: | https://digilib.poltradabali.ac.id/id/eprint/331 |
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