PERHITUNGAN KEBUTUHAN PENGUJI KENDARAAN BERMOTOR TERHADAP BEBAN KERJA GUNA PELAYANAN EFEKTIF DAN EFISIEN DI PENGUJIAN KENDARAAN BERMOTOR DINAS PERHUBUNGAN KOTA SEMARANG

The motor vehicle testers at the Vehicle Testing Agency of the Department of Transportation in Semarang City are not working optimally due to a lack of personnel. The insufficient number of motor vehicle testers has resulted in some roadworthy testing equipment not being operated, testers performing tasks and responsibilities beyond their competency levels, and their workload exceeding their capabilities. This study aims to determine the required number of motor vehicle testers based on workload calculations referring to Regulation No. 1 of 2020 from the Ministry of Administrative and Bureaucratic Reform. The calculations begin by identifying the workload volume, standard time norms, and effective working hours per year. Data collection techniques include observation, documentation, interviews, primary data, and secondary data, which are then processed through quantitative procedures based on Regulation No. 1 of 2020 from the Ministry of Administrative and Bureaucratic Reform, including workload analysis for each position, drawing conclusions, and providing recommendations. Based on the results of the conducted research, it is found that the Vehicle Testing Agency in Semarang City requires 22 motor vehicle testers and has an excess of 6 testers. Fulfilling the required number of testers significantly influences the timing and service of motor vehicle testing.