ANALISIS PERANAN KEPEMIMPINAN DALAM PENINGKATAN KINERJA DAN LOYALITAS STAF PADA DEPARTEMEN SUPPLY CHAIN MANAGEMENT DI PT MRT JAKARTA

PT MRT Jakarta is a company that operates and builds underground transportation
infrastructure and railways. Business competition causes leaders to expect an
increase in staff performance and loyalty, one of which is in the Supply Chain
Management Department. Improved performance and staff loyalty cannot grow by
itself, so it requires human resource management through the leadership sector.
This study aims to assess the role of the Head of the Supply Chain Management
Department in improving staff performance and loyalty based on leadership role

theory which consists of personal roles, decision-making roles, and information-
related roles. The data sources used in this study are primary data and secondary

data with data collection techniques interviews and literature studies. This research
uses a qualitative approach method that explains and relates the results of
interviews to leadership theory, performance indicators, and loyalty improvement
factors. The results showed that to improve performance and loyalty, the leader's
role as Figurehead, Leader and Liaison is needed, while for decision making the
leader's role as Entrepreneur and Distrubance Handler is needed, then the leader's
role to utilize information sources is the role as Monitor and Spoke Person.

Keywords: Leader, Leadership Role, Performance, Loyalty, Supply Chain