EVALUASI PROSES BONGKAR MUAT SEMEN UNTUK MENINGKATKAN EFISIENSI DAN KUALITAS LAYANAN (Studi Kasus PT.KAI Logistik Area Barat III Arjawinangun)

Logistics is one of the economic fields engaged in the distribution and
distribution of goods. In logistics activities, especially warehousing, it requires the
use of science and the expansion of the storage warehouse area. One of the cement
storage warehouse areas that can be found is at PT KAI Logistik West Area III
Arjawinangun. Based on the author's observations, the cement storage process at
PT KAI Logistik West Area III Arjawinangun is still not optimal, this is due to the
limited storage space in the cement warehouse and has an impact that affects the
quality of cement. Therefore, the author provides recommendations related to the
expansion of the cement storage warehouse with the aim of providing solutions to
the cement storage process at PT KAI Logistik West Area III Arjawinangun. The
data collection technique used in this study is field observation. The research uses
the fishbone diagram method, 5W+1H analysis, and Plan, Do, Chek, Action
(PDCA), so that the existence of these three methods can help optimize cement
storage by expanding the warehouse and maintaining the quality of cement.

Keywords: Cement storage, Fishbone diagram, 5W+1H analysis, Plan, Do, Chek,
Action (PDCA).