EVALUASI KINERJA KERETA API BARANG STUDI KASUS : STASIUN JAKARTA GUDANG

Currently, Indonesia's logistics conditions have improved. In the Jabodetabek area, each region has its own industrial area which has an impact on increasing the number of vehicles in the area, especially the number of trucks transporting goods. The density of vehicles that occurred resulted in the network speed index being the smallest at 20.58 km/hour. Apart from that, it was found that the level of public interest between road and train modes was 99.97% compared to 0.03% in 2020. So, a solution is needed to the problem of daily traffic congestion and congestion in the Jabodetabek area. The solution is in the form of a modal shift from roads to other land modes, namely trains. The research was carried out at Jakarta Gudang Station. The aim of this research is to determine the level of performance of freight trains, the level of satisfaction of customers delivering goods by rail, and the rules that can be inferred from Waktu Tunggu Terminal (WTT) data. Researchers in this case use quantitative descriptive methods in the analysis of On Time Performance (OTP) of freight trains, customer satisfaction using a Likert scale, and Decision Rules based on the rough set method. The results of the OTP calculation showed Every freight train has a level of punctuality and was in line with the results of the questionnaire which stated satisfaction with PT. KAI's goods delivery services. Apart from that, researchers obtained rules that can make it easier to make decisions based on the conditions since the goods train arrived at the station.
Keywords: Trains, On Time Performance (OTP), customer satisfaction, Decision Rule, Rough Set Theory