PENGEMBANGAN SURVEI KEPUASAN MASYARAKAT BERBASIS WEBSITE TERHADAP PELAYANAN PENGUJIAN KENDARAAN BERMOTOR DI DINAS PERHUBUNGAN KOTA SURAKARTA

ANISTIA MAHARANI, NI PUTU (2023) PENGEMBANGAN SURVEI KEPUASAN MASYARAKAT BERBASIS WEBSITE TERHADAP PELAYANAN PENGUJIAN KENDARAAN BERMOTOR DI DINAS PERHUBUNGAN KOTA SURAKARTA. Diploma thesis, POLITEKNIK TRANSPORTASI DARAT BALI.

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Abstract

During the satisfaction survey for motor vehicle testing services at the
Surakarta City Transportation Department, a disparity between the ideal and field
conditions is evident. Despite the requirement in Regulation PERMENPAN RB No.
14 of 2017 for nine obligatory questions, only three were posed—pertaining to
speed, staff friendliness, and service satisfaction.
Furthermore, the satisfaction index results remain undisclosed through the
Surakarta City Transportation Department's e-questionnaire, conflicting with
transparency principles. Therefore, this study aims to rectify this by developing a
community satisfaction survey website. The approach involves node.js, typescript,
and the vue.js framework as an interface tool, with Firebase as the chosen database
and hosting solution.
Questionnaire method usability testing, motor vehicle testing service users
and secretariat and motor vehicle testing division personnel participate by
responding to a questionnaire designed to measure the website's adequacy. The
Likert scale yields an 89.1% suitability level, falling under the highly suitable
category.

Keywords: service quality, questionnaires, eligibility

Item Type: Thesis (Diploma)
Contributors:
Contribution
Name
Email
Thesis advisor
OKTAVIANUS SASUE, S.T., M.Eng, RIZ RIFAI
UNSPECIFIED
Thesis advisor
ERMANTO, M.Si, SURYA AJI
UNSPECIFIED
Additional Information: KKW (D3)
Uncontrolled Keywords: Selama survei kepuasan terhadap layanan pengujian kendaraan bermotor di Dinas Perhubungan Kota Surakarta, terlihat ketidaksesuaian antara kondisi ideal dan situasi lapangan. Meskipun aturan PERMENPAN RB No. 14 Tahun 2017 mengharuskan sembilan pertanyaan wajib, hanya tiga yang diajukan, yaitu seputar kecepatan, keramahan petugas, dan kepuasan pelayanan. Selain itu, hasil indeks kepuasan belum diungkapkan melalui e-kuesioner Dinas Perhubungan Kota Surakarta, yang bertentangan dengan prinsip transparansi. Oleh karena itu, penelitian ini bertujuan mengatasi kekurangan dengan mengembangkan website survei kepuasan masyarakat. Pendekatan yang digunakan adalah node.js, typescript, dan framework vue.js sebagai alat bantu antarmuka. Penggunaan database dan hosting dipilih adalah firebase. Metode kuesioner pengujian usabilitas, pengguna layanan pengujian kendaraan bermotor serta pegawai dari bidang sekretariat dan pengujian kendaraan berpartisipasi dengan memberikan tanggapan pada kuesioner yang dirancang untuk mengukur kelayakan website. Hasil dari skala Likert menunjukkan tingkat kelayakan sebesar 89,1%, dengan kategori sangat layak. Kata kunci: kualitas pelayanan, kuesioner, kelayakan
Subjects: T Technology > TL Motor vehicles. Aeronautics. Astronautics
Depositing User: Mr. Pandu Poltrada Bali
Date Deposited: 29 Nov 2024 06:47
Last Modified: 29 Nov 2024 06:47
URI: https://digilib.poltradabali.ac.id/id/eprint/214

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