EFISIENSI WAKTU PELAYANAN TERHADAP STANDAR OPERASIONAL PROSEDUR PENGUJIAN DI UNIT PENGELOLA PENGUJIAN KENDARAAN BERMOTOR CILINCING

Standard Operating Procedures (SOP) are guidelines that contain standard operational procedures in an organization. SOPs are used to ensure that all decisions and actions, as well as the use of process facilities carried out by people in the organization, run effectively and efficiently, consistently, standardized and systematic. Based on the results of observations in the field, there were time constraints that occurred at the test building and the test results printing counter, causing queues of vehicles. To overcome this, testing SOPs must also be considered starting from roadworthy testing to the test results printing counter. The method used in this research uses quantitative descriptive analysis. The sampling method uses the method propability sampling. Determination of sample size using the Slovin formula as many as 99 samples of vehicles with a JBB of 3,500 kg - 8,000 kg and a JBB above 8,000 kg for 1 month and distributing questionnaires to testers. The results obtained from time efficiency calculations show that there are service time constraints due to distance between services brake tester and headlight tester Close proximity and lack of equipment to print test results cause service time constraints. The results of distributing questionnaires to examiners as suggestions for making designs layout test equipment layout.

Keywords: test building, queue, design layout