INOVASI PELAYANAN AREA PENGUJIAN DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK PADA PENGUJIAN KENDARAAN BERMOTOR KABUPATEN BOGOR

SETIAWAN, ANDIKA GILANG (2024) INOVASI PELAYANAN AREA PENGUJIAN DALAM MENINGKATKAN KUALITAS PELAYANAN PUBLIK PADA PENGUJIAN KENDARAAN BERMOTOR KABUPATEN BOGOR. Diploma thesis, POLITEKNIK TRANSPORTASI DARAT BALI.

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Abstract

This study focuses on innovation in testing area services in improving the quality of public services in motor vehicle testing in the Motor Vehicle Periodic Testing Section of the Bogor Regency Transportation Agency, an online booking system is implemented to facilitate registration for periodic tests. However, it was found that this system was not optimal, which caused vehicle congestion and traffic disruption in the testing area. The purpose of this study was to optimize the online booking system and provide a proposal for a new layout design. The method used in this study was the research and development (R&D) approach. The results showed that the addition of a feature for dividing test implementation sessions on the website and recommendations for a new layout design could reduce vehicle congestion and increase the efficiency of the testing process. The effectiveness of this new system was tested and the results showed a significant increase in service quality.

Keywords: Optimization, division of sessions based on online booking system, layout

Item Type: Thesis (Diploma)
Contributors:
Contribution
Name
Email
Thesis advisor
FITASARI, S.T., M.Si, YUSIME
UNSPECIFIED
Thesis advisor
ZULKARNAIN, S. T., M.Sc., Ir. AKBAR
UNSPECIFIED
Uncontrolled Keywords: Penelitian ini berfokus pada inovasi pelayanan area pengujian dalam meningkatkan kualitas pelayanan publik pada pengujian kendaraan bermotor di Seksi Uji Berkala Kendaraan Bermotor Dinas Perhubungan Kabupaten Bogor, sistem booking online diterapkan untuk memfasilitasi pendaftaran uji berkala. Namun, ditemukan bahwa sistem ini belum optimal, yang menyebabkan penumpukan kendaraan dan gangguan lalu lintas di area pengujian. Tujuan penelitian ini adalah untuk mengoptimalisasi sistem booking online dan memberikan usulan desain tata letak baru. Metode yang digunakan dalam penelitian ini adalah pendekatan research and development (R&D). Hasil penelitian menunjukkan bahwa penambahan fitur pembagian sesi pelaksanaan uji pada website dan rekomendasi desain tata letak baru dapat mengurangi penumpukan kendaraan dan meningkatkan efisiensi proses pengujian. Efektivitas sistem baru ini diuji dan hasilnya menunjukkan peningkatan yang signifikan dalam kualitas pelayanan. Kata kunci: Optimalisasi, pembagian sesi berbasis sistem booking online, layout
Subjects: T Technology > TL Motor vehicles. Aeronautics. Astronautics
Depositing User: Mr. Pandu Poltrada Bali
Date Deposited: 21 Nov 2024 17:06
Last Modified: 21 Nov 2024 17:06
URI: https://digilib.poltradabali.ac.id/id/eprint/107

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